Thursday, October 15, 2015

Doing it with DiSC - I Know My DiSC style…So What?

In my last blog, I showed you how to figure out your DiSC style and that of others. Now you are saying, so what? What do I do with this new knowledge? Why do I care what people’s behavior style is? 
Knowledge is power! Haven’t you ever wished you could have better communication with other people? Your mother? Your boss? Your spouse? Your children? Here is a way to do just that.
Perhaps your person (parent/boss/spouse/child) is a typical “D”. Wouldn’t it be great to have the key to making a positive connection with him/her? Wouldn’t you love to know how your message would best be heard by him/her?  Here are  “D” characteristics:
  • Like to win
  • Big Picture Thinking
  • Want facts
  • Results oriented
  • Value their independence
  • Prefer to delegate
  • Unafraid of conflict
So here are the best ways of connecting well with “D’s”:
  • Be direct, brief, and to the point
  • Don’t waste their time; stay focused
  • Use a results-oriented approach 
  • Identify opportunities/challenges 
  • Use the bullet approach…get to the point 
  • Touch on high points; don’t over use data
  • Provide options 
  • Reduce emotional message 
  • Act quickly, s/he decides fast
“But why should I change the way I communicate?” Because you are the only one you can change. Because if you take 100 % responsibility for how the exchange goes, then you might have a better chance of an outcome you will like. Wouldn’t you rather that in the long run? If you adjust your style to better suit the other person, s/he will better understand what you are trying to say.  Wouldn’t you prefer to be understood?

What if your person is an “i”?  Here are the characteristics of an “i”:
  •  Enjoys involvement and people contact 
  • Disorganized 
  • Concerned with approval 
  • Wants an overview
  • Idea generator
  • Like change and innovation
  • Fun-loving
  • May appear to be emotional
  • Likes to talk; may interrupt with ideas
  • Optimistic
So here are ways to connect well with an “i”:
  •  Let him/her speak 
  • Allow time for socialization 
  • Lighten up; have fun
  • Ask for feelings and opinions 
  • Be friendly and warm, do not ignore 
  • Set aside time for small-talk 
  • Provide clear expectations 
  • Guide conversation to focus on results
  • Provide written details 
  • Set time-line for completion
Characteristics of an “S”:
  • Concerned with stability
  • Demonstrate process
  • Likes personal involvement 
  • Patient 
  • Avoids changes 
  • Accommodates 
  • Prefers helpful working relationships
  • Likes to be quietly appreciated 
  • Favors routine and stable conditions
Ways to connect well with an “S”:
  • Be patient, build trust 
  • Draw out opinions/ideas 
  • Show how solutions will benefit Give feedback and agree on solutions 
  • Involve in planning 
  • Be sensitive to feelings 
  • Listen and be prepared to discuss 
  • Respect personal property 
  • Give explanations, reasons and timelines 
  • Secure commitment step by step
Characteristics of a “C”:
  • Careful; methodical and cautious 
  • Precise; accuracy 
  • Proper; formal, discreet
  • Private 
  • Reserved; somewhat formal and cool 
  • Logical; process oriented
  • Inventive; likes new or unique ways 
  • Reflective; ponder both why and how
  • Cautious and asks tough questions
Ways to connect well with a “C”:
  • Use data and facts; document in writing 
  • Show your reasoning 
  • Disagree with the facts, not the person 
  • Focus on quality 
  • Provide agenda 
  • Avoid personal issues
  • Explain carefully
  • Allow them to think, inquire, and check before they make decisions 
  • Tactfully ask for clarification and assistance 
  • Allow time to find the best or “correct” answer 
  • Provide  the “why” and “how”
So, next time you need to have a serious conversation with someone, figure out your person’s style, then look at the characteristics listed for that style in this blog. Then pick out three strategies from the “How to connect well with a (D,i,S,C)” list. Use those strategies when you talk with them. Begin the conversation with the positive intention to create the best outcome for all involved.  See what happens!